Smooth functioning, better productivity, and cost savings can only lead to effective business growth. Customer relationship Management (CRM) by Zoho is a strategy to find more leads, automatic workflow, provide customer support, and manage sales and marketing processes on a single platform. Sounds Interesting? Hire Zoho CRM Certified Consultant today!
Let’s take an overview of the key features of Zoho CRM to evaluate its benefits for your business growth.
Key Features of Zoho CRM
Zoho CRM is designed to optimize business processes for better management and to increase sales. The features of Zoho CRM that benefits you in business management are mentioned below:
1.Lead Management: – From capturing quality leads to tracking and closing deals, CRM helps you in each step. Capturing leads from landing pages on social media, websites, or any other source, and tracking them by sending follow up emails automatically, and converting the interested leads into your happy customers.
2.Contact Management: – It helps you to organize all your business contact at a single place. Save all the details regarding your customers, social media interactions, past call records, and future requirements for communication.
3.Deal Management: – This feature enables you to view the complete details of your ongoing and future deals. You can also check the details regarding unsuccessful deals, and can analyze the reason for losing customers. Track your deals and update the data showing the status of the deal.
4.E-mail Management: – Zoho CRM Solutions take full control of e-mails that is a core function of any business. It helps to prioritize your incoming e-mails, analyze responses, and ensures routine follow-up with your customers.
5.Marketing & Sales Automation: – This feature helps in automating the marketing & sales process by replacing it with the manual working of your team, and hence saves time and money both. It analyzes the needs of the customers and conducts marketing campaigns through email or social media. It increases your ROI over marketing spends.
6.Customization: – You can customize operations, modules, layouts, and build a custom function for your business profile. Set-up unique actions by feeding the required information, then you will be transferred to another stage. This automatic workflow reduces manual working and errors. You can always be business-ready by using CRM on mobile.
To Wrap Up
Zoho CRM will help you to manage your organization structure and workflow; it will also help to maintain better customer relationship. CloudLynda is one of the successful running Cloud Consulting Companies and has all the expertise to provide efficient services. Talk to our experts to discuss your project today!